Returns & refunds

Collect23 gladly accept returns. But before considering a return, we advise you to read the TERMS OF USE and the fact that you are shopping vintage goods. You have to return your item no later than 14 days from the date you (or the selected pick-up point) received your item. Please attach the invoice to your return package (we recommend re-using the Collect23 bag). We do not accept items that have been worn, altered or washed. As soon as we have received the returned item(s) and they have undergone a quality control check we will credit your credit card. You are responsible for the return expenses. Please keep your postage receipt as a proof that the package was sent. If you make a purchase in showroom and want to return it, you must deliver it back to us no later than 8 days. We can not offer you a money refund, but instead give you a voucher of the amount.

Please return your product(s) to:


Gothersgade 27, 2nd floor

1123 Copenhagen K